AutoShip Terms and Conditions

Your first shipment of each AutoShip order you place will be processed when you sign up, and we'll charge your credit card for the current price of the item less the AutoShip discount, plus tax where applicable. Credit cards are the only payment method accepted.

Subscription orders are available in one month, two month, three month, and six month intervals. You select the frequency with which you want to receive new orders, and we'll send out the shipments on that schedule automatically. You may change the subscription frequency, item quantity, shipping address, payment method, and billing address associated with your subscription at any time by contacting National Incontinence.

All AutoShip "case" orders of $49 or more ship for free. Each new order in your subscription will be processed during the same weekly period in each month. An estimated delivery range will appear in "Your Account" once each new order has been automatically processed. However, we cannot guarantee an exact delivery date or time.

You may cancel your subscription any time by contacting us. You will only be charged for orders that have shipped.

Only select disposable items ordered by the case are eligible for the AutoShip program. Items can only be shipped within and to the forty-eight (48) contiguous U.S. states. We cannot ship products to Alaska, Hawaii, Puerto Rico, APO/FPO, or to international addresses.

We reserve the right to accept or refuse subscription orders in our discretion. Your subscription is personal to you, and you may not assign or transfer your subscription or any of the benefits associated with AutoShip to any third party.

If any problems arise with the shipping address or payment method associated with your subscription order, we will notify you via e-mail using the address associated with your subscription asking that you resolve the problem and reactivate your subscription. Your subscription will be placed on hold and no additional orders will be processed or shipped until the problem has been resolved and the subscription has been reactivated.

If any AutoShip item is not available on the day it is scheduled to be shipped, we will notify you of the delay and will attempt to fulfill the order each day for a two-week period. If the item does not become available during that two-week period, we will notify you that the order has been canceled and we will attempt to send the next shipment on schedule.

If any AutoShip item is no longer available, we will notify you and automatically suspend your subscription for that item. No additional orders associated with that subscription will be placed.

If we are not able to send any item of your order because of a problem with your account, including billing problems, we will notify you via e-mail using the e-mail address associated with your subscription. In such case, your AutoShip subscription will be automatically suspended and no additional AutoShip orders will be processed or shipped until you correct the problem and reactivate your subscription.

The total cost charged to your credit card for each AutoShip order will be the cost of the item on the day the order is processed less the AutoShip discount, plus any shipping costs and applicable sales tax.

The charge for each shipment will be billed to the credit card used to create your subscription and to place your initial subscription order. If the credit card becomes invalid at any time during the subscription period or if the charge is otherwise rejected, we will send an e-mail to the e-mail address associated with your subscription notifying you that the subscription has been placed on hold and requesting that you update your payment information. Your subscription will remain on hold and no additional orders will be processed or shipped until the information is updated and you reactivate your subscription.

We may terminate your subscription at our discretion without notice. If we do so, you will only be charged for orders that have been shipped to you.