Got incontinence questions? Chat with us!

April 30, 2013 1 min read

Have you noticed anything new on our site lately? To help make your shopping experience easier, we’ve added a new online chat support where you can interact with a customer service representative during regular business hours, Monday-Friday from 8 a.m. to 6 p.m. EST.

At National Incontinence, we want to provide you multiple ways to contact us if you have a question on what type of adult diaper to choose or which disposable underwear works best for your needs. Some people may be too busy to make a phone call or maybe they’re too embarrassed, as urinary incontinence is still considered a taboo subject for many individuals. An online chat tool allows us to answer your questions without having to pick up the phone.

The chat tool is located on the bottom right corner of the website. You’ll be asked to provide a name and email address before connecting with an available customer service representative. During the chat session, you can rate the service as “good” or “bad”, and at the end, you can choose to have the transcript emailed to you for future reference.

So if you have a question about plastic pants or waterproof bed pads, come chat with us! We’re here to help you choose the best incontinence supplies to help you manage your bladder control problems.


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